Privacy Policy

Brabben House Pty Ltd (ABN [insert ABN]) is a creative agency based in Adelaide, South Australia. In this policy, "we", "us", "our" refers to Brabben House. "You" refers to any person whose personal information we collect, hold or handle.

You can contact us about this policy at: b1@brabben.house

This policy explains how we collect, use, store, share, and protect personal information when you:

• visit brabben.house
• submit a contact form or briefing enquiry
• subscribe to The Copy Shop or any newsletter we operate
• engage us as a client or supplier
• interact with our social media channels or campaigns we run for clients

We generally only collect personal information that is reasonably necessary for us to do our work. This includes:

Contact information such as your name, business name, email address, phone number and role.

Enquiry content such as the brief, project description, budget indication or other information you provide in our contact form or by email.

Usage data such as IP address, browser type, device type, referring URL, pages visited and time on site, collected through analytics tools.

Client engagement information such as billing details, contract details, project assets, and communications exchanged during a project.

We do not intentionally collect sensitive information (as defined under the Privacy Act 1988) unless it is directly relevant to a project and you have provided it voluntarily.

• directly from you when you complete a form, send an email or engage us in a project
• automatically through cookies and analytics tools when you use our website (see our Cookie Policy)
• from third parties where you have authorised that third party to share your information with us, such as a referrer or a mutual client

• respond to enquiries and provide quotes or proposals
• deliver services to our clients under an engagement
• manage contracts, invoicing and business records
• send you content you have subscribed to, such as The Copy Shop
• improve our website, content and services
• meet our legal and regulatory obligations

From time to time we may send you marketing communications about our services, such as case studies, newsletters or event invitations. We will only do this where you have opted in or where it is otherwise permitted by law. Every marketing email will include an unsubscribe link. You can also opt out at any time by emailing b1@brabben.house.

We do not sell personal information. We may disclose your personal information to:

Our service providers who help us run our business, such as website hosting, email delivery, analytics (Google Analytics 4), CRM tools, accounting software, and cloud storage providers. These providers are contractually obliged to protect your information.

Our professional advisers such as lawyers and accountants, where necessary.

Government, regulatory or law enforcement bodies where required or authorised by law.

A successor entity in the event Brabben House is acquired, merged or restructured.

Some of our service providers may be located outside Australia, including in the United States and the European Union. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.

We use cookies and similar technologies to operate the site, remember preferences, and analyse traffic. You can control cookies through your browser settings. For details, see our Cookie Policy at /cookie-policy.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. This includes access controls, secure hosting infrastructure, encryption of data in transit, and internal policies for staff. No system is fully secure. If you believe your information has been compromised while in our care, contact us at b1@brabben.house.

We keep personal information only for as long as we need it for the purpose it was collected for, or to meet legal, tax or regulatory obligations. Once it is no longer needed, we take reasonable steps to destroy or de-identify it.

• ask what personal information we hold about you
• ask us to correct information that is inaccurate, out of date or incomplete
• ask us to delete information, subject to our legal obligations
• withdraw consent to direct marketing at any time
• make a complaint about how we have handled your information

If you are not satisfied with how we have handled your personal information or your request, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

We may update this policy from time to time. The current version will always be available at brabben.house/privacy-policy with the "last updated" date shown at the top. Material changes will be notified through the site or by email where appropriate.

Brabben House Pty Ltd

Email: b1@brabben.house

Adelaide, South Australia